Refund Policy

At SuperSamurais.com, we are committed to providing exceptional service to our valued customers. We understand that sometimes circumstances may arise where a refund is necessary. Therefore, we have formulated the following refund policy to ensure a fair and transparent process for all parties involved.

1. Product Refunds:

1.1. Digital Products: Refunds for digital products such as online courses or downloadable content are available within 30 days of purchase, provided that the product has not been accessed or downloaded. Once the product has been accessed, refunds will not be issued.

2. Service Refunds:

2.1. Consulting Services: Refunds for consulting services are available within 30 days of purchase, provided that the service has not been rendered. Once the service has been provided, refunds will not be issued.

2.2. Training Programs: Refunds for training programs are available within 30 days of purchase, provided that the program has not commenced. Once the training program has started, refunds will not be issued.

3. Process for Requesting a Refund:

3.1. To request a refund, customers must contact our customer support team at support@supersamurais.com within the specified refund period.

3.2. Customers must provide proof of purchase and a valid reason for the refund request.

3.3. Our customer support team will review the request and respond within a reasonable timeframe.

4. Exceptions:

4.1. Refunds will not be issued for products or services that have been used, accessed, or consumed beyond the specified refund period.

4.2. Refunds will not be issued for services that have been damaged due to misuse or negligence..

4.3. Refunds will not be issued for services that are excluded from our refund policy as stated in the terms and conditions.

5. Dispute Resolution:

5.1. In the event of a dispute regarding a refund request, both parties agree to attempt to resolve the issue amicably through negotiation and mediation.

5.2. If a resolution cannot be reached, either party may pursue legal action as permitted by law.

6. Amendments:

6.1. SuperSamurais.com reserves the right to amend or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By making a purchase on SuperSamurais.com, you acknowledge that you have read, understood, and agreed to our refund policy. If you have any questions or concerns regarding this policy, please contact our customer support team for assistance.